In 2018, Diversey’s North America Technical Operations and Customer Service Team was awarded the 2018 International Service Excellence Award in the “Division of a Large Business” category from the Customer Service Institute of America (CSIA). This was a first for both Diversey and our industry.
We’re even more proud now after being awarded the 2019 International Service Excellence Award while earning ICSS Platinum Certification, the most prestigious ranking awarded by ICSS and CSIA.
Achieving this honor would not have been possible without our carefully structured and transparent approach to customer service: the Service Excellence program. Each day, our team of dedicated Service Specialists visit their customers on-site, offering best practices, training and troubleshooting to ensure that business operations run as smoothly as possible. Our Customer Service Team operates in parallel to answer our customers’ calls and provide up-to-date information and guidance for all Diversey-related topics, from product information and application support to infection prevention procedures and emergency service requests.
Service Specialists operate separately from our sales team and are solely responsible for customer care. This means they do not earn sales commission for selling products on site, and instead focus on delivering solutions using their expertise. At the completion of each service visit, customers rate their Service Specialist and the Diversey program, which is rigorously tracked to ensure timely and on point resolutions.
We always aim for five-star service and use survey feedback to drive continuous improvement. When you become a Diversey customer, you witness the enthusiasm, experience and knowledge that our Service Specialists bring to their roles. They are passionate about helping facilities perfect their housekeeping, dishwashing and laundry processes and ensuring that these environments meet the cleanliness standards that patrons, students, guests, patients and building occupants expect.