Bouygues Energies & Services decided on the SmartView platform designed to monitor and audit its operations.
In the UK, Bouygues Energies & Services is a leading provider of integrated energy services, facilities management, infrastructure and contracting solutions across the public and private sectors. Bouygues Energies & Services operates in over 25 countries worldwide and is part of the Bouygues Group – a global brand employing over 127,000 people in over 100 countries within the construction, civil works, energy services, telecommunications and media sectors.
Cleaning is one of Bouygues Energies & Services core services and for each contract the business has to meet required service level agreements (SLAs) with key performance indicators (KPIs). Since penalties are enforced for missing targets, providing accurate records is crucial. Although activity recorded on paper forms is useful, there is no easy way of verifying when someone visited, how long they stayed, or that specific tasks were done on time, at the right time.
After assessing digital systems designed to monitor and audit its operations, the company decided to test Diversey’s SmartView platform. SmartView is a customizable digital application that integrates a range of real-time management, quality control and reporting features. Working with Diversey’s technical team, an implementation plan was created for an initial contract with a higher education customer. Rooms were identified and monitored with doorway radio-frequency identification (RFID) tags. Based on the relevant KPIs and SLA, cleaning staff scanned the RFID tags as they entered and left a room, documenting the time and date they were at the room, and the time and date they left after completing their tasks.
After initial successes, the company quickly rolled out SmartView to another contract covering six buildings at another higher education customer. The system’s adaptability and flexibility made it very easy to deploy.
- Cleaning staff can efficiently carry out quality audits on smart devices
- Managers can share data with clients
- Managers can quickly assess service delivery - show results in real-time on a day-by-day, week-by-week basis
- Ability to expand and monitor additional services across the facility
- Estimate and predict likely performance for new contracts